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FAQ

COVID19 UPDATE

Please note all shipping services are currently subject to delays. Be safe assured that your package is indeed on its way and will arrive safely, it's just going to take longer than usual.  Let us know if you need further assistance. 

Payments

Payments are processed securely with any credit-card. Once your order is complete We will send you a confirmation email. Didn't receive one? Please don't hesitate to contact us

Shipping

  •  All items are Made to Order and will be ready to ship within 14 business days, unless mentioned otherwise and depends on the quantity. 

  • All orders are shipped with a tracking number. Orders are shipped via Israel Post (Eco post), in express shipping we work with a variety of companies (FEDEX, DHL, EMS and more). Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item. If you believe your order has shipped and you didn't receive this email from us, please don't hesitate to contact us. 

  • Shipping from Israel usually takes up to 2 weeks to Europe and 2-3 weeks to the US and Australia. On rare occasions, a delay (customs/other) may occur and your order can take up to 4 weeks to arrive.

  • we'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

  • Shipping rates are calculated automatically at checkout, after entering your details, according to the weight of the items ordered.

  • Express shipping is available for additional postal fees. 

  • Please note: It is the buyers responsibility to pay for your countries Import Taxes, Duties, Vat, etc.​

  • When the shipping cost is not available on checkout - It may happen if you wish to purchase a large quantity of items (6kg and above) we will contact you to give you a special shipping quote. 

 Return Policy 

  • We accept returns up to 14 days from receiving the package. Please contact us and let us know. 

  • The items must be unworn/unused and in original condition with the original packaging. 

  • Once the goods arrive back to our studio, in the original and unused condition, we will process the refund for the goods via PayPal. 

  • Shipping costs will not be returned. Please note that it is the buyer's responsibility to pay for the return shipping cost.

  • If the goods are received damaged please contact us

  • Return shipping details > Refund policy 

packaging

It is important to us that your items arrive safely! They will be carefully packaged with lots of love and care. 

If you wish to send your gift directly to the receiver, let us know - we can add a note card with a short message from you! 

Colors and shape

Please note that in some cases colors can be slightly different than they appear in the photos. Also note that the chattering mark technique creates a different pattern each time. If you have any questions, don't hesitate to contact us.

Each ceramic piece in our studio is hand made with care and love, so there always will be unique variations in shape, that enhance the design.

Purchase Satisfaction / Dissatisfaction

Your happiness is important to us! Please contact us if you are not pleased with your products in any way. 
In case you enjoyed your shopping experience, we would also highly appreciate your nice review. 

Care instructions 

All our products are food safe. Dishwasher safe.
We do not recommend putting them in the microwave or oven.
If you have  more question about handling our products contact us at > hello@studiodavka.com

 

All of our items are handcrafted in Israel.

Feel free to contact us, we'll be happy to assist.